Returns and Refunds Policy

At KEYJR.COM, we strive to ensure a smooth shopping experience for all our customers. However, as we deal primarily with digital products, our return and refund policy has specific terms based on the nature of these products. Please read the following carefully to understand your rights and our processes.

Digital Products

Since we sell digital products such as software keys, memberships, templates, and other downloadable items, we do not accept returns once a product has been accessed, used, or delivered. By purchasing a product from KEYJR.COM, you acknowledge and accept that digital products are non-returnable and non-refundable once the product has been delivered to you.

Refund Eligibility

Refunds may be considered in the following circumstances:

1. Failure to Deliver: If your digital product was not delivered within the specified delivery time (typically within 1–4 hours of purchase), you may request a refund. You must contact us within 48 hours of the purchase for a refund request.
2. Incorrect Product or Invalid Code: If the product you received is incorrect or the product key is invalid, please notify us immediately. We will work to resolve the issue by providing a valid replacement or issue a refund. You must request this within 48 hours of receiving the product.
3. Product Out of Stock: If the product you ordered is out of stock and we cannot fulfill your order within the expected time frame, you are entitled to a full refund. You must contact us within 48 hours of placing the order to request a refund.

Refund Process

If you meet the conditions for a refund, please follow these steps:

1. Contact Us:
   Reach out to our support team at Contact@KEYJR.com within 48 hours of your purchase. Include your order number, the product you purchased, and the reason for your refund request.
2. Review and Resolution:
   We will review your request and verify the details. If eligible, we will process your refund within 5–7 business days.
3. Refund Confirmation:
   You will receive a confirmation email once your refund has been processed. The refund will be issued to the payment method used for the original transaction.

Exceptions to the Refund Policy

• Change of Mind:
  We cannot offer refunds for change of mind, dissatisfaction with the product, or if you simply no longer need the product.
• Technical Issues on Your End:
  If you encounter any issues with using the product due to system requirements or technical compatibility problems, we recommend reviewing the product specifications before purchasing. We are not liable for issues arising from your personal setup or configuration.
• Non-Eligibility:
  Refunds will not be provided if the product has already been accessed, downloaded, or activated by you.

How to Contact Us

For any refund inquiries or assistance, please reach out to our support team at Contact@keyjr.com. Our team is available to help resolve any issues or answer questions you may have regarding returns and refunds.

Please Note:

• Refunds are only granted under the conditions outlined in this policy. In any other cases, we reserve the right to deny refund requests at our discretion.
• Refund requests are not considered after 48 hours of product delivery.

We are committed to providing you with high-quality products and service, and we aim to ensure that your experience at KEYJR.COM is a positive one. Thank you for understanding our returns and refund policy.

By purchasing from KEYJR.COM, you agree to the terms of this Returns and Refunds Policy.